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Last updated: June 11, 2026

Hoodburger Pty Ltd (ABN 71 653 710 153) ("Hoodburger", "we", "us", "our") respects your privacy. This Privacy Policy explains howwe collect, use, hold and disclose your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian PrivacyPrinciples (APPs).

It applies to our website (hoodburger.com.au), our venues, our online ordering and delivery channels, and The Round Table loyalty programme.

1. The personal information we collect

Depending on how you interact with us, we may collect:

  • Identity & contact details — name, email address, phone number, and (for the loyalty programme) date of birth.
  • Transaction information — your orders, purchase history, and loyalty points, rewards and tier.
  • Payment information — processed securely by our payment providers; we do not store your full card details.
  • Delivery information — where you order delivery (e.g. address), handled by the relevant delivery platform.
  • Marketing preferences — your consent to receive emails/SMS and your communication choices.
  • Website usage data — via cookies and analytics (see section 7), e.g. pages visited, device and browser information, and general location.

 

2. How we collect it

  • Directly from you — when you order, sign up to the loyalty programme, contact us, or subscribe to marketing.
  • Automatically — through cookies and analytics tools when you use our website.
  • From third parties — our ordering, loyalty and delivery providers (e.g. Bopple, DoorDash, Marsello) where you transact through them.

 

3. Why we use it

  • To provide our products and process your orders.
  • To operate The Round Table loyalty programme (earning/redeeming points, tiers, rewards).
  • To send you marketing communications where you have consented (you can opt out anytime — section 6).
  • To understand and improve our website, menu and service (analytics).
  • To respond to your enquiries and provide customer support.
  • To meet our legal and regulatory obligations.

 

4. Who we share it with

We disclose personal information to:

  • Service providers who help us run the business, including: website hosting and platform (Shopify), point-of-sale(Lightspeed/Kounta), online ordering (Bopple), delivery (DoorDash), loyalty (Marsello), email/SMS marketing (Marsello), and payments (Stripe).
  • Within the Hoodburger group, and participating Hoodburger franchisees (for loyalty and operations), as we expand.
  • Others where required or authorised by law.

 

We require our service providers to handle your information consistently with this policy and the APPs. We do not sell your personal information.

5. Overseas disclosure (APP 8)

Some of our service providers are located overseas, so your personal information may be disclosed to, or stored by, recipients inNew Zealand, the United States and Canada (and potentially other countries where our providers operate). We take reasonable steps to ensure overseas recipients handle your information in line with the APPs.

6. Direct marketing

We will only send you marketing messages where you have consented. Every electronic marketing message includes an unsubscribe option, and you can opt out at any time via that link or by contacting us (section 9). We comply with the Spam Act 2003 (Cth).

7. Cookies & analytics

Our website uses cookies and Google Analytics to understand how visitors use the site and to improve it. We may use additional analytics or advertising tools (such as the Meta/Facebook Pixel) in future. You can control cookies through your browser settings disabling them may affect site functionality.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification ordisclosure. No method of transmission or storage is completely secure, but we work to safeguard your information.

9. Accessing, correcting & complaining

You may request access to, or correction of, the personal information we hold about you, or make a privacy complaint, via the contact form at [hoodburger.com.au/contact] (Attn: Privacy Officer). We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Retention

We keep personal information only as long as needed for the purposes above or as required by law, after which we take reasonablesteps to de-identify or securely destroy it. Loyalty points expire after 6 months of inactivity (see the loyalty programme terms).

11. Automated decision-making

We may use tools that automatically analyse your information — for example, to personalise loyalty rewards or marketing through our loyalty and marketing platforms. We do not use automated decisions that produce legal or similarly significant effects on you withouthuman involvement. If this changes, we will update this policy and tell you how those decisions are made, in line with our obligations under the Privacy Act.

12. Changes

We may update this policy from time to time. The current version is always available on our website, with the "Last updated" dateshown above.

13. Contact

Questions about this policy or your privacy? Contact our Privacy Officer via the contact form at [hoodburger.com.au/contact].